What you can expect
As a Community Specialist represent the brand across all social platforms, handling 1:1 and 1:many conversations on care and non-care topics. Deliver personalized, engaging experiences to drive loyalty and online sales—offering solutions, product insights, and beauty advice. Respond to comments and DMs, moderate communities, and ensure brand tone and reputation are upheld. Redirect inquiries as needed, follow up to ensure issue resolution, and conduct social listening to spot trends and risks. Use Sprinklr for reporting, identifying quality issues, key topics, and consumer insights.
Our Client
Our Client is one of the world’s leading beauty companies, founded in 1909 in France. It is renowned for its focus on innovation, science, and inclusivity in the beauty industry. The brand operates globally and offers a wide range of products across skincare, haircare, makeup, and fragrance.
What you’ll do
- Act as brand ambassador, answer to social media conversations (owned, earned) on care and non-care related topics, on all social media platforms, on 1:1 or 1:many;
- Engage with consumers to offer meaningful and personalized conversations, foster loyalty and online sales by providing excellent experiences (solution, service, product, beauty advice…);
- Answer to consumer’s comments and direct messages;
- Animate and moderate communities on social media channels;
- Redispatch comments and DM if needed (to social managers, brands/market, escalations…);
- Secure brand reputation and ensure respect for the right tone of voice;
- Follow up and link back to consumers to make sure the problem is solved;
- Social listening: identify trends, topics at risk/viral on social channels;
- Reporting and analytics: Monitor quality issues, report on conversations through Sprinklr (owned and earned conversations), contribute to social listening and generate insights (identification of tribes, main topics, consumer feedback).
What you’ll need
- Native language skills in German;
- English knowledge at least B2 (written, spoken and read);
- Previous experience in managing communities on social media (TikTok, Instagram,.. );
- Or significant experience in producing content via own social media channels; involving significant numbers of followers;
- Excellent written communication skills;
- Empathy & high focus on customer satisfaction;
- Customer orientation, problem solving skills, teamwork;
- Good IT skills – required competence and speed in the use of tools to report interactions;
- Availability to work on shifts.
Benefits
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression as an Advertising Sales Representative;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
To apply for this job email your details to career@zencruits.com