What you can expect
In this role, you handle direct consumer and professional interactions via live chat, phone, email, web forms, and social media. You communicate with pharmacists and healthcare professionals, manage inquiries and complaints, and deliver accurate product advice. Your focus is on providing timely, professional solutions and ensuring a high standard of customer service.
Our Client
Our Client is one of the world’s leading beauty companies, founded in 1909 in France. It is renowned for its focus on innovation, science, and inclusivity in the beauty industry. The brand operates globally and offers a wide range of products across skincare, hair-care, makeup, and fragrance.
What you’ll do
- Contact via live chat, phone, E-mails,web forms or Social Media 1:1);
- Communication with Pharmacists and Health Care professionals;
- Management of consumer requests relating to Information and complaints;
- Providing excellent solutions, and service;
- Providing product advice in a professional, precise and timely manner.
What you’ll need
- Native language skills in German;
- English knowledge at least B2 (written, spoken and reading);
- Experience of at least 1 year working in a pharmacy in Germany, as either PTA;
- Familiarity with language and terms used in the pharmaceutical sector;
- Good IT skills – required competence and speed in the use of tools to report interactions;
- Excellent communication skills, empathy & high focus on customer satisfaction;
- Availability to work on shifts.
Benefits
- Signing + Loyalty Bonus (1.500€ + 1.500€);
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression as an Advertising Sales Representative;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
To apply for this job email your details to career@zencruits.com