What you can expect

As the Regional Business Intelligence Director for the MLH Region, you’ll play a critical role in driving data-led decision making and performance insights across multiple countries. Aligned with the Global COO Office, you will help shape and implement regional BI strategies, tools, and reporting practices that support business growth and operational excellence. If you’re passionate about turning data into strategic insight, thrive in a collaborative global environment, and bring deep BI and BPO expertise to the table — this could be the next big step in your career.

What you’ll do

  • Adopt and implement global processes, tools, metrics, and reports within the BI teams of the MLH region;
  • Create and manage specific reports to monitor regional performance, including New Business Development and Human Resources reports;
  • Provide valuable insights and recommendations to the president of the MLH region;
  • Collaborate with the GBS team in Europe and local support teams within the region to develop and fulfill reporting requirements;
  • Ensure data accuracy and integrity in all reports and analyses;
  • Stay updated with the latest trends and best practices in Business Intelligence and data analytics.

What you’ll need

  • Minimum of 10 years of experience in Business Intelligence areas;
  • English – minimum C1;
  • Proficiency in Power BI and Azure/SQL skills;
  • Six Sigma certification (desirable);
  • Knowledge of Predictive Analytics and Artificial Intelligence (desirable);
  • Strong knowledge of Statistics;
  • Demonstrated experience in the BPO sector and contact centers, particularly in Workforce Management (WFM), Quality Assurance (QA), and Human Resources (HR);
  • Excellent analytical and problem-solving skills;
  • Strong communication and presentation skills;
  • Ability to work independently and as part of a team;
  • High attention to detail and accuracy;
  • Ability to manage multiple projects and meet deadlines.

Benefits

  • Enjoy the flexibility of a hybrid work environment, combining remote and in-office collaboration;
  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Free Portuguese language courses, sport activities and organized events;
  • Free healthy meals in the cafeterias, such as soup,

To apply for this job email your details to career@zencruits.com