What you can expect
We are seeking a highly skilled and experienced Sales Coach to join our team. The ideal candidate will have comprehensive knowledge of customer service and support, with a focus on improving sales performance within the customer service environment.
If you love teaching people and making a real impact, this is the role for you!
What you’ll do
- Develop and deliver training programs to enhance the sales skills of call center agents;
- Provide ongoing coaching and feedback to improve individual and team sales performance;
- Analyze sales metrics and identify areas for improvement;
- Collaborate with management to design and implement sales strategies and initiatives;
- Conduct role-playing exercises and sales simulations to prepare agents for real-world scenarios;
- Monitor and evaluate the effectiveness of training programs and make necessary adjustments;
- Stay updated with industry trends and best practices to ensure training content is relevant and effective;
- Support to manage the outbound activities.
What you’ll need
- Higher Education Degree (preferential);
- Fluency in German & English (mandatory);
- Proven experience in sales coaching or training, preferably within a customer service environment;
- Strong understanding of sales processes and techniques;
- Excellent communication and interpersonal skills;
- Ability to motivate and inspire a team;
- Strong analytical skills to assess training needs and measure the effectiveness of training programs;
- Ability to work independently and manage multiple projects simultaneously;
- Strong leadership skills, with the ability to supervise and mentor less experienced professionals.
Benefits
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
To apply for this job email your details to career@zencruits.com