What you can expect
As a Support Specialist, you will provide support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).
You will need to be able to work in a changing and information sensitive environment, following standard PCI and GDPR policies. This role combines a wide range of responsibilities aimed at enhancing the overall customer experience.
Are you passionate about delivering exceptional customer service? We are looking for a dedicated Customer Experience Specialist to join our team. Apply!
What you’ll do
- You will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments;
- You will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base;
- You will handle sensitive and classified information throughout the day, requiring special attention to maintain the project’s values and compliance standards.
What you’ll need
- Native level written and verbal communication skills in Turkish;
- Fluency in English (minimum C1);
- Strong communication skills, empathy, customer focused and maintain a professional attitude;
- Ability to work in a sensitive and classified information environment;
- Excellent telephone/email manner, interpersonal and communication skills;
- Ability to use discretion and work on own initiative (with minimum supervision);
- As this job is direct relation to order volume schedule flexibility is required;
- Experience in SAP and Back-Office work is an advantage; otherwise, we can help with that.
Benefits
- Work location: Lisbon – one of the best and sunniest places to live in Europe;
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
- One flight per year to your home country (within Europe);
- Health insurance from day one in the company;
- Ongoing certification and training opportunities;
- Refer a Friend Program with attractive incentives;
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.
To apply for this job email your details to career@zencruits.com